I just put $50 on my laundry card online and was given a code. I went to the laundry room and put my card and the code in.
I was given an invalid code message. I called the company which I was on the phone with when I loaded my card and was told there is nothing they can do! Even the manager was an incompetent *** and I was basically told I was screwed. I will be contacting the BBB tomorrow and filing a complaint through my apartment complex.
Beware, always load your card in the office and not online!!!
A VERY PISSED OFF CUSTOMER!!!!
Product or Service Mentioned: Mac Gray Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Let the company propose a solution.
I didn't like: Bad customer service, Incompetence, Being treated like dirt.