Anonymous
map-marker Lakeland, Florida

Review in Cleaning Services category from Lakeland, Florida

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Machines always breaking down in the middle of a wash. Customer service is ***. I have to wait for them to send a check of my refynd while my *** clothes is sitting in water. One of the worse business practice i've ever experienced. And they wanna tell me i should have plugged the machine out. Took my money and didnt wash my clothes and i have to wait on my money by check. Do better. The Regency Apartments in lakeland Florida need to find a better third party service.
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Reason of review:
Bad quality
Anonymous
map-marker Newark, New Jersey

Mac Gray Customer Care Review

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Horrible customer service. Mac-Gray does not reimburse lost money. I reported them to BBB - they did nothing to rectify situation. Rec'd a call from Mac-Gray District Mgr. Keith who was just nasty and promised to send me lost $ and never did. Machines constantly break down.
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Reason of review:
Poor customer service
Ulysees Fsf

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Verified Reviewer
| map-marker Miami, Florida

Horrible

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If I could I would give them a 0 star. In my building we wanted to go with a different laundry service provider and we service them notice via registered mail they claim they never got it even though we had proof of it than they implied a clause 'right of first refusal clause'. Mac Gray does this to all of the buildings they have from what I understand, and a huge part of their business strategy is to be very aggressive / uncooperative during the periods when the contracts run up, and invest heavily in legal to pressure buildings to resign with them. Now we have to basically evict them as they refuse to leave. If you are reading this review be careful before you sign up to do business with this company. Our association learned this first hand. By the way the reason for trying to go with a different vendor was due to horrible service as not fixing the broken washing machines or allowing the machines to fill with quarters and come 1 week later to empty them. In the meantime we couldn't do any laundry. I do not recommend their service.
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Reason of review:
Poor customer service
Anonymous
map-marker East Hampton, Connecticut

Mac Gray Laundry Service Review

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they suck. we have their NASTY machines in our building . they FAIL and keep the money. I just lost some more just now! Forget a refund because THEY DON'T refund the money lost in the machines! I have called and requested it but they NEVER SENT IT!!!!!
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Reason of review:
Poor customer service
Anonymous
map-marker Springfield, Oregon

Mac Gray Laundry Service Review

I live at the sequoia apartments, on Lindale springfield oregon. You guys just put new washers and dryers in. You raised the price from $1.25 to $1.50 and lowered the time from 39 min to 30 min to wash. The dryer went from .25 for 15 min, to $1.25 for 72 min. Who drys there clothes for more then an hour. It is a rip off. I will go to a laundry mat from now on.
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Reason of review:
Pricing issue
Noura Dkb

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Verified Reviewer
| map-marker Amherst, Massachusetts

Mac Gray Laundry Card Review

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Most kandlords use them. That is convenient. Unfortunately its old fashion. Cannot refill online, or by phone. Time consuming when you do not have time to run around filling ar facilities.
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Reason of review:
Problems with payment
Anonymous
map-marker Albuquerque, New Mexico

Mac Gray Laundry Service Review from Albuquerque, New Mexico

Hello, I live in the laurels 1311 Louisiana Boulevard northeast Albuquerque New Mexico. I would like for you to send somebody out to check the washing machines you charge $2 25 for a wash for 25 minutes and 25 extra for 5 more minutes I mean 10 more minutes on the wash taking it to 35 minutes the machine will take your money but not give you the 35 minute wash so the machines need to be checked also I am requesting that you take out the top loaders with the agitator and you put in the front loaders without agitators you're more energy sufficient to clean the clothes better. This is a shame that the washing machines are ripping us off now I know where my money is going on my laundry card because I always want the extra 10 minutes and it takes my money but doesnt give me the 35 minute wash. And the washing machines are eating at my house because of the agitator it really would be nice if you could put in the front loaders I thank you very much have a good day
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Reason of review:
Bad quality
Anonymous
map-marker Mountain View, California

Mac Gray Laundry Service Review from Mountain View, California

Im writing this complaint because, like most of the other poor reviews, im jumping on board w/ them. I called 2 weeks ago, maybe even longer and informed u about 1 of the machines in our laundry room, and explained 2 u that 1 of our machines needed 2 b emptied of the quarters, but it never happened. So now we're down to 1 washer and still 1 dryer. Ive been living here for over 7yrs and during my tenancy here, we got 2 new washers, and almost all the tenants, including myself, think that we should've got 1 washer and 1 dryer. Right now we have 1 working dryer and in order 4 our clothes 2 dry properly, we have 2 keep the door 2 the broken one open or our clothes will not dry. We shouldnt have 2 lug our laundry 2 a laundramat, when the laundry room here is supposed 2 be an incentive in our rent. Also, we have a hair salon attached 2 our bldg, and they use our laundry room 2 wash & dry their nasty bleach and hair filled towels. Ive ruined 2 Polo shirts cuz they left a bleached towel in the washer n o didnt c it. Thats 2 shirts @ $77.50 each! Please send a service tech out here asap. Thank you, Girard 1 franklin st. Somerville, Mass 02145 617 955 ****
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Reason of review:
Poor customer service
Anonymous
map-marker Beverly, Massachusetts

Stinking washers

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No matter how many times I have called about a washer that sounds like a jet engine - it still sounds like a jet engine. The machines are front loading washers and they need to be cleaned on a monthly basis... Need to be but are not. After a while your clothes start to smell. Gross! The dryers are no better - the lint traps are cleaned after use but the lint in the lint trap slot is disgusting. I can only imagine what the hose is like - definitely a fire trap. Suggestion - CLEAN YOUR MACHINES!!!!!!!!!!!!!
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Cons:
  • Bad customer service
  • Needs to clean
  • Poor repairs
Reason of review:
Poor customer service
Anonymous
map-marker New York, New York

They take your name and address when you report lost money in a machine but never send reimbursement!

In the past 5 years, I have lost approx. $25-30 in broken machines and dryers that shut down after 5 min, etc. The first time I called for a $2 reimbursement, they sent a check. The next 2 times, they took my info but I never received anything. Now I don't waste my time. There are 25,000 tenants in the our apartment complex (Stuyvesant Town/PCV in new York city). If the majority of tenants have experienced similar losses, this is a huge coup for Mac Gray. Is anyone aware if there is a class action suit pending for this company? The plethora of bad reviews from every part of the country tells me the plaintiffs have a winnable case.
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Reason of review:
Bad quality
1 comment
Guest

Very very disappointed I just get sick in my stomach even what a ripoff !!!! I was timing for how long the cycle with detergent in last .

Well 3 minutes !!! So basically starts to suckered the water at min 28 then starts to wash at 26 and pushes out the water at 24 !

What a ripoff !!! SHAME ON YOUUU

Robb Ppl
map-marker Madison, Wisconsin

Broken washer for over four months, no end in sight.

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I live at 1622 Fordem Ave, Madison, Wi on the first floor of an apartment building. The washing machine hasn't worked all summer. I have called Mac Gray HUNDREDS of times to report our broken machines. Finally after FOUR MONTHS, they bring us new machines, AND THE CARD READERS ARE BROKEN. I am certain my lease will be up, I will be packed up and moved away long long before Mac Gray takes any steps to fix the card readers. I've never dealt with a company that seemed so completely out of touch..you can report a machine broken then call back ten minutes later and be told "gee no one has reported that machine as bad". It's outrageous.
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Reason of review:
Machines not working in my building for nearly half a year!!!!!!

Preferred solution: Just fix the damn machines. Which isn't going to happen.

Anonymous
map-marker Portland, Oregon

NO WORKING WASHING MACHINES

Our complex has been unable to wash for over a week now and are expected to haul washing to laundromats. Of the tenants, 3 use canes, 4 do not have transportation available, and 4 have children. We will not have washers until December sometime. Judging by the WEB Site, this appears to be a LARGE company, yet the Managers are being told "they are scrambling" to locate working washing machines. REALLY? The company could have purchased new ones, on sale, on Veterans Day last Wednesday, been installed and in use!. I'm not too sure what their core values are, but Customer Service is not it.
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Loss:
$200
Cons:
  • Very poor customer service
Reason of review:
Non working Washing Machines

Preferred solution: Let the company propose a solution

1 comment
Guest

I am sorry it took so long to respond to this message. Please let me know how we are doing now.

You can contact me at jclarke@***.com.

Thank you!

James Clarke

Portland Branch Manager

CSC ServiceWorks/Mac-Gray

Anonymous
map-marker Orlando, Florida

Fix or Replace

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I've lived in my apartment complex for almost one year, and I've had almost constant issues with the laundry room. Many washers and dryers out of order at one time, or they're broken with no indication of such so you end up wasting money. I've lost over $5 in the past two weeks due to malfunctioning dryers, and I've had to send in at least one work ticket every week for the past month. I shouldn't have to write a new work order ticket every week I do laundry. Why is it so impossible to keep the dryers and washers working? Either fix them correctly so they last longer than two days, or replace them. This is getting ridiculous.
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Loss:
$7
Pros:
  • Prices
Cons:
  • Poor repairs
  • Barely functional website
  • Uncaring employees
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Coventry, Rhode Island

Mac Gray Laundry Service Review

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Very bad service have to call every time machines coin boxes need empty .also we are lucky come once month .call center number is texas we are in Rhode Island
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Reason of review:
Bad quality
Anonymous
map-marker Colorado Springs, Colorado

No Help on weekends

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This is the second time I called on a weekend because of equipment malfunction and they will not send there repair man out to fix it until, at the earliest, the next business day if we are lucky. Being disabled I can not just pack my clothes in the car and drive to a laundromat and wash clothes like most people can in this situation. I rented this apartment because of it being adjacent to the laundry facility,thus accommodating my disability needs. I an therefore considering filling a complaint with the ADA about this companies lack of compliance with meeting the need of the disabled.
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Cons:
  • Very poor customer service
Reason of review:
because of poor customer service and repair time.

Preferred solution: Let the company propose a solution