Mac Gray Reviews

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Broken machines

Mac Gray - Broken machines
Mac Gray - Broken machines
Mac Gray - Broken machines
Mac Gray - Broken machines
Mac Gray - Broken machines
Started my day in the laundry room- 1) close were wet after washing Mach #4 in pics attached. Then dryers wete weak with heat, everything i washed came out damo where i had to run another dryer. The 1st machine on our left is 50 min (2 other machines were out if service) and needed 3 so timing with other 2 machines is off!!!! It is very rare laundry experience goes smoothly!!

User's recommendation: Go elsewhere.

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ID
#2188350 Review #2188350 is a subjective opinion of poster.
Service
Mac Gray Laundry Service
Pros
  • Tensnt
  • Tenant
Cons
  • Tenant
Loss
$12
Preferred solution
Full refund
New Reviewer

Washing Machine Charged My Credit Card $8.00 And The Machines Didn't Start

My building 1120 Scaleybark Rd Charlotte NC has your Machines, Which NEVER WORK PROPERLY. This evening I Placed My Clothes In Two Machines $2.00 Each using my Debit Card, The Machines Processed My Card, But The Machine Didnt Come On. I Took My Clothes Out Of The Machines And Placed Them In Two Different Machines. My Card Was Processed Again, But The Machines Didnt Start. PLEASE Refund The $8.00 Back To My Debit Card. Please Install BETTER MACHINES Water Leaks From Them, They Stop Washing In Mid Cycle, And The Card Slot Is Always Offline. Thank you, Kay
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ID
#2198799 Review #2198799 is a subjective opinion of poster.
Loss
$8
Preferred solution
Full refund

Laundry card stop working it shows err

Try to use card and it doesn't work . There is money on card and I like a refund .
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ID
#2142893 Review #2142893 is a subjective opinion of poster.
Location
Latham, New York
New Reviewer

Place service request

I cant reach customer service using any Mac Gray phone number
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ID
#2133445 Review #2133445 is a subjective opinion of poster.
Preferred solution
I need to place service request
New Reviewer

Ask a question about water tempurture

Would like to know how come the water temp is warm or hot. Can you tell me how to make the washer at Alder Acres RV Park in Coos Bay Oregon not be warm or hot. Would like it to be cold wash and cold rinse.
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ID
#1880708 Review #1880708 is a subjective opinion of poster.
Service
Mac Gray Customer Care
Preferred solution
Washer to have cold wash and cold rinse.

Incompetent, uncaring and cheap

Multiple defective units. Weeks to repair. We have a matching that have broken down a dozen times. It would be cheaper tom replace it than "flrepair" it. Because it is obvious they can't find any competent repair people. The machines constantly eat quarters due to faulty coin mechanisms and they can't even fix those. They do not care. They lie, ignore and wait it out and continue to raise the prices. This company is a joke. They have no right being in business.
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ID
#1673079 Review #1673079 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Incompetence
Reason of review
Bad quality

Coin drop laundry washer and dryer

Just new some washer and dryer
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1 comment
#1855655

My complex has Mac Gray laundry machines. They are expensive and I'm tired of putting in money and not getting results. Today wasted $6 in machines that didn't work.

ID
#1621784 Review #1621784 is a subjective opinion of poster.
Location
Lake Oswego, Oregon
New Reviewer

Hot water doesnt stay on

I push hot water and normal buttons on washing machine #1 when i go back in the buttons are lit up for perm press and warm. So i keep paying for hot water and not getting it! I know mine is not the only complaint about this. It's been reported to our condo Assoc. at 130 Slade, yet it still doesn't seem attended to. Please correct this situtation Sincerely, R. M. in 404.
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ID
#1611748 Review #1611748 is a subjective opinion of poster.
Cons
  • Bad customer service
  • Incompetence
Reason of review
Bad quality
Loss
$13
Preferred solution
Full refund
New Reviewer

Hot water doesnt stay on

I push hot water and normal buttons on washing machine #1 when i go back in the buttons are lit up for perm press and warm. So i keep paying for hot water and not getting it! I know mine is not the only complaint about this. It's been reported to our condo Assoc. at 130 Slade, yet it still doesn't seem attended to. Please correct this situtation Sincerely, R. M. in 404.
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ID
#1611739 Review #1611739 is a subjective opinion of poster.
Location
Owings Mills, Maryland
Service
Mac Gray Laundry Service
Reason of review
Bad quality
Loss
$19
Preferred solution
Let the company propose a solution

Non working machines

I am a student at UTPB in Odessa, there are machines down that have been down for more than a semester. We pay a lot in fees to have working equipment why it is not maintained is a mystery.
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ID
#1538181 Review #1538181 is a subjective opinion of poster.
Location
Odessa, Texas
Service
Mac Gray Laundry Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
New Reviewer

No laundry cards in machine.

I have repeatedly called for over 1 week to get new laundry cards in machine at Ethan Pointe in Burlington. Cannot get new card cannot do laundry. *** poor service!
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1 comment
#1579316

After repeatedly calling to have the machine filled with new cards and getting no cards brought out to Ethan Pointe I went out today and bought a washer and dryer. To whomever Services the machines at Ethan point you no longer need to worry about it you have lost a customer and you will never regain this particular customer

ID
#1379705 Review #1379705 is a subjective opinion of poster.
Location
Matthews, North Carolina
Service
Mac Gray Customer Care
Reason of review
Poor customer service
New Reviewer

Very unhappy consumer

Update by user Oct 08, 2018

I feel terrible because the hot water problem is because of the apartment complex Aurora Hills they have the hot water turned off when I've tried explaining to them before they've never listened. I'm glad the I was able to explain this to the service man from Mac Gray and he took his time and found the problem. He's still here working on the other issue.

Original review posted by user Oct 08, 2018
I' ve been reporting a washer with no hot water for over a year and it still has no hot water. On Saturday it wasn't wringing out the clothes and the dryer wasn't working either. I called for a repair person and went to the laundry mat, I have to take my whites there anyway, I was told someone would come out that day. Fast forward to this morning and I put in a dark load assuming that some repair was done because I heard someone use the machine on Sunday, needless to say the washer usnt fixed and nor is the dryer. So i'm looking at this wet basket of laundry. They promised me a refund however I've yet to ever receive one. I complain to MGMT They're quick to say that, they're not responsible for tha wadher and dryer, however they're quick to list them when you rent your apartment.
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ID
#1376314 Review #1376314 is a subjective opinion of poster.
Location
Aurora, Colorado
Service
Mac Gray Laundry Service

No customer service in Tucson area

Their repairman does nothing, comes in the office, chatting, but always fails to do the job. I have had to deal with person for a few years and no matter the location, he fails to repair the machines. Or, is it that, MacGray is dumping trash machines on their accounts to make extra money on repairs? I personally don't like to see people fired, but when this individual repeatedly fails to do his job, then the company needs to do something. If this is a scam they are running for profit, then those doing business with them should pull the plug, switch tot he competition.
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ID
#1311963 Review #1311963 is a subjective opinion of poster.
Location
Tucson, Arizona
Service
Mac Gray Laundry Service
Cons
  • Barely functional website
  • Poor repairs
  • Incompetence

*** services

Haven't heard a word in response to my complaint about the Laundromat on Washington St/Rt 138 Stoughton MA
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ID
#1292979 Review #1292979 is a subjective opinion of poster.
Service
Mac Gray Customer Care
Reason of review
Poor customer service
New Reviewer

HORRIBLE AT BEST

The laudromat in Stoughton MA on Washington Street is always busy with people from other cities and towns! And they ALWAYS take off and leave their wet clothes in the washers when done and the dryers when finished so no one can use the machines. A SIGN OR SIGNS NEEDS TO BE PLACED WHERE IT CAN BE READ THAT IF YOU ARE NOT HERE WHEN THE MACHINES STOP YOUR LAUNDRY CAN AND WILL BE REMOVED BY THE NEXT CUSTOMER! STOP THE FRIGGIN INSANITY! *** DO THIS ALL THE TIME! TIE UP MACHINES
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ID
#1287698 Review #1287698 is a subjective opinion of poster.
Location
Woburn, Massachusetts
Service
Mac Gray Laundry Service
Reason of review
Poor customer service

Actual garbage company

Just college style trash company. Doesn’t care about their customers.
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ID
#1228229 Review #1228229 is a subjective opinion of poster.
Location
Denver, Colorado
Service
Mac Gray Laundry Service
Reason of review
Bad quality

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