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Their repairman does nothing, comes in the office, chatting, but always fails to do the job. I have had to deal with person for a few years and no matter the location, he fails to repair the machines. Or, is it that, MacGray is dumping trash machines on their accounts...
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1.0
I didn't like
  • Poor repairs
  • Incompetence
  • Barely functional website
#1311963
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Mac Gray - Shitty services

Haven't heard a word in response to my complaint about the Laundromat on Washington St/Rt 138 Stoughton MA
#1292979
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The laudromat in Stoughton MA on Washington Street is always busy with people from other cities and towns! And they ALWAYS take off and leave their wet clothes in the washers when done and the dryers when finished so no one can use the machines. A SIGN OR SIGNS NEEDS...
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2.6
#1287698
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Mac Gray - Actual garbage company

Just college style trash company. Doesn’t care about their customers.
1.1
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#1228229
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Mac Gray - Terrible company

They don't fix anything and they're unhelpful to the utmost. They sincerely deserve to go out of business.
1.3
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#1201449
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After expecting me to just suck it up and pay added 9.75% monthly fee not in contract now they think ill just roll into 7 more years of contract because lack of notice. Scammers - DO NOT GET INTO A LEASE CONTRACT WITH CSC/MAC GRAY. They will be out of business before...
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1.0
#1184703
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I live at the Three Fountains in Albq. We've been waiting over a month for someone to come out and service our washing machines. We are currently down to 3 washers for three floors of residents. All of us have called numerous times with the same old reply. "A...
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Anonymous
kathiet

Well,,, one of the two washers is now working. It will be interesting to see how much longer it'll take to fix the second washer.

1.2
I didn't like
  • Bad customer service
  • Poor repairs
#1184415
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Stay away from Mac-Gray / CSC Service Works at all cost. I almost never post review for any company unless they are repugnantly bad. Their repair service is virtually non existing. When we call they don't even know who or where we are. The machines are constantly stuck...
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1.0
I didn't like
  • Poor repairs
  • Price increase
  • Incompetence
#1160726
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Mac Gray - Never use their product!!!

They have the worst machines ever.
1.0
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#1150356
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Mac Gray - CUSTOMER SERVICE "TECHNICIANS" SUCK

Over a period of five+ years, it has been consistently horrible. The "technicians" and "collectors" need to get their crap together. Being disabled and weak makes it worse. It has been two weeks the machines have not worked. ALL THREE MACHINES. This service needs to step up. And before signing any "service contract", you might want to know THEY ARE NOT BBB ACCREDITED. Tell you something?
1.4
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#1136482
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