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Washer 725-DPX timer cycles not working 6 a.m. Sunday, July 9, 2017, took 20 minutes to cycle from the "7 minutes" reading to "0 minutes," and even then couldn't open the door for 2 minutes. Called the support number (which promises 7-day service) and after 5 minutes...
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Anonymous
Juliana Jensen

YOUR COMPANY SUCKS!!!We have had nothing but problems after problems with no way to resolve an issue. Our latest issue is we put $5 on our laundry card and now the machines ha...

#1071865
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The tenants at Calkins Corners Apartments in Rochester, N.Y. were shocked to see that the cost of both the washer and dryer were upped to $2.10 each. We are outraged that MacGray did this to people that are living on a fixed income and these same (tenants) have not...
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LadyScot
LadyScot

Buy your own. Who do you think is going to replace them when they go out? The owner will. When prices on appliances go up, so does the rent on them.

3.2
I didn't like
  • Prices
  • Price increase
#1053374
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Our apartment complex has had to deal with this company for years waiting for our contract to expire. Same machines break down over and over and apart from waiting for service till the water in the tubs stinks as bas as sewage, you can't communicate the problems...
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2.0
#1022122
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Short Review on September 22, 2016

Mac Gray
#923655
Poor customer service. Tech was very rude.
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Mac Gray Customer Care Review

Mac Gray
#850727
1.0
Details
Horrible customer service. Mac-Gray does not reimburse lost money. I reported them to BBB - they did nothing to rectify situation. Rec'd a call from Mac-Gray District Mgr. Keith who was just nasty and promised to send me lost $ and never did. Machines constantly break down.
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Advertised vs Delivered
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Mac Gray Laundry Service Review

Mac Gray
#822014
I live at the sequoia apartments, on Lindale springfield oregon. You guys just put new washers and dryers in. You raised the price from $1.25 to $1.50 and lowered the time from 39 min to 30 min to wash. The dryer went from .25 for 15 min, to $1.25 for 72 min. Who drys there clothes for more then an hour. It is a rip off. I will go to a laundry mat from now on.
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Mac Gray Laundry Service Review

Mac Gray
#821866
1.0
Details
they suck. we have their NASTY machines in our building . they FAIL and keep the money. I just lost some more just now! Forget a refund because THEY DON'T refund the money lost in the machines! I have called and requested it but they NEVER SENT IT!!!!!
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We live in a low income complex for seniors. We are located in east Tennessee. The dryers are up to $1.50 and the Washers are $1.75 to $2.00. The dryer time is set to 60 minutes which is too long. Most seniors do 4 to 6 loads a month. The dryers could be set at $1.00...
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I liked
  • Too costley
#1000331
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This company refuses to service machines on the weekend, when the majority of our residents are available to use the machines! When you call in to ask for a repair, the responder is dosinterested and mildly annoyed, even when I waited patiently for ten minutes for him...
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2.2
#970651
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I've contacted Mac Gray twice about unmaintained washers & dryers in the past without resolution. Dryers continue to put out lent in the laundry room through faulty exhaust hoses, and requires additional time and money to dry. Despite poor quality maintenance which...
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Anonymous
James Clarke

I would be happy to help. Where is the location where you are experiencing this problem? We can certainly fix the issue with the dryer venting.Thank you,James ClarkePortland...

1.1
#905982
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I put $20 on my card today is laundry day and the card is saying "bad". What can I do?
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Anonymous
James Clarke

Please contact us at (877) 264-6622. We can mail you a card the does work, or mail you a check. Sorry for the inconvenience! To report the add value station where the card ...

#901768
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Machines always breaking down in the middle of a wash. Customer service is ***. I have to wait for them to send a check of my refynd while my *** clothes is sitting in water. One of the worse business practice i've ever experienced. And they wanna tell me i should have...
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1.0
#876603
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Michelle Marsh, Property Manager River Place Towers Dear Ms. Marsh, Old news: the Mac-Gray laundry services are as deplorable as they have ever been. It is Russian roulette...
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#874229
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If I could I would give them a 0 star. In my building we wanted to go with a different laundry service provider and we service them notice via registered mail they claim they never got it even though we had proof of it than they implied a clause 'right of first refusal...
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1.0
#789168
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