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1.5 Based on 20 reviews
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    • Prices 1
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    • Very poor customer service 3
    • Bad customer service 2
    • Poor repairs 2
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  • From mobile
  • 2 days ago
  • #923655

Poor customer service. Tech was very rude.

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I've contacted Mac Gray twice about unmaintained washers & dryers in the past without resolution. Dryers continue to put out lent in the laundry room through faulty exhaust hoses, and requires additional time and money to dry. Despite poor quality maintenance which is costing additional dryer money, and inconvience of using a faulty dryer, Mac Gray just increased it's dryer prices. I'm not pleased with paying repeatedly for a service that... Read more

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I put $20 on my card today is laundry day and the card is saying "bad". What can I do? Read more

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Machines always breaking down in the middle of a wash. Customer service is ***. I have to wait for them to send a check of my refynd while my *** clothes is sitting in water. One of the worse business practice i've ever experienced. And they wanna tell me i should have plugged the machine out. Took my money and didnt wash my clothes and i have to wait on my money by check. Do better. The Regency Apartments in lakeland Florida need to find a... Read more

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Michelle Marsh, Property Manager River Place Towers Dear Ms. Marsh, Old news: the Mac-Gray laundry services are as deplorable as they have ever been. It is Russian roulette trying to use those machines. Mac-Gray should be noticing that their revenue from Princeton Properties has declined. Have you noticed how many people are hauling their laundry... Read more

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  • From mobile
  • May 19
  • #850727

Horrible customer service. Mac-Gray does not reimburse lost money. I reported them to BBB - they did nothing to rectify situation. Rec'd a call from Mac-Gray District Mgr. Keith who was just nasty and promised to send me lost $ and never did. Machines constantly break down.

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  • From mobile
  • Apr 02
  • #822014

I live at the sequoia apartments, on Lindale springfield oregon. You guys just put new washers and dryers in. You raised the price from $1.25 to $1.50 and lowered the time from 39 min to 30 min to wash. The dryer went from .25 for 15 min, to $1.25 for 72 min. Who drys there clothes for more then an hour. It is a rip off. I will go to a laundry mat from now on.

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  • From mobile
  • Apr 02
  • #821866

they suck. we have their NASTY machines in our building . they FAIL and keep the money. I just lost some more just now! Forget a refund because THEY DON'T refund the money lost in the machines! I have called and requested it but they NEVER SENT IT!!!!!

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If I could I would give them a 0 star. In my building we wanted to go with a different laundry service provider and we service them notice via registered mail they claim they never got it even though we had proof of it than they implied a clause 'right of first refusal clause'. Mac Gray does this to all of the buildings they have from what I understand, and a huge part of their business strategy is to be very aggressive / uncooperative during... Read more

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Hello, I live in the laurels 1311 Louisiana Boulevard northeast Albuquerque New Mexico. I would like for you to send somebody out to check the washing machines you charge $2 25 for a wash for 25 minutes and 25 extra for 5 more minutes I mean 10 more minutes on the wash taking it to 35 minutes the machine will take your money but not give you the 35 minute wash so the machines need to be checked also I am requesting that you take out the top... Read more

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